Spruce Health capabilities
12 mapped capabilities, each graded and dated. The map shows what Spruce Health can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
AI transcription and summarization
provisionalverified yesterdayAutomatic transcription of voice content and AI summaries of calls, voicemails, and audio messages.
API and EHR integrations
provisionalverified yesterdayA REST API with webhooks for connecting Spruce to EHRs and other systems, plus prebuilt integrations such as Hint.
HIPAA compliance and security
provisionalverified yesterdayBuilt-in HIPAA compliance posture covering a signed BAA, access controls, audit logging, and third-party security certifications.
HIPAA-compliant e-fax
provisionalverified yesterdaySend and receive faxes digitally from the phone or web, with HIPAA-grade handling of fax contacts, logs, and documents.
In-app digital payments (Stripe)
provisionalverified yesterdaySend payment requests to patients and collect payment inside a secure Spruce conversation via a Stripe integration.
Plans and pricing
provisionalverified yesterdaySpruce's per-user subscription tiers, what each unlocks, and fees/trial terms (US pricing, as of 2026-06-07).
Professional phone system (VoIP)
provisionalverified yesterdayHIPAA-grade business phone lines for individuals and teams, with call routing, voicemail, and automation built for clinical workflows.
Secure patient messaging
provisionalverified yesterdayHIPAA-compliant secure messaging between a practice and its patients, supporting text, files, photos, and audio messages inside a single conversation thread.
Spruce Visits — adaptive clinical questionnaires
provisionalverified yesterdayAsynchronous, store-and-forward digital intake and screening questionnaires that branch based on patient answers and return responses to the provider for review.
Team messaging and care coordination
provisionalverified yesterdayInternal team chat and shared-inbox tooling that lets clinic staff collaborate on patient conversations without leaving the platform.
Two-way SMS texting
provisionalverified yesterdayStandard cellular SMS texting with patients from the practice's Spruce number, including bulk and automated messaging.