Migrate from Eclinicalworks to Glass Health.
2 documentation-derived translation patterns — what carries over and what to watch for. Cited to the Feature Parity Map; the audit tells you whether the move is worth it.
Glass Health and eClinicalWorks both turn the spoken visit into a structured draft note. A practice on eClinicalWorks can retire the standalone Glass subscription and use Sunoh.ai, the ambient AI scribe in the eCW/healow family that is natively wired into eClinicalWorks: Sunoh listens, categorizes the dialogue into Progress Note (SOAP) sections, and pre-fills coded diagnoses, allergies, treatment plans, labs, imaging, procedures, medication orders, and follow-ups; the provider reviews, edits, and imports straight into the eCW Progress Note (on desktop, eClinicalTouch iPad, or eClinicalMobile). Output lands in the same chart eCW already uses for orders, coding, and billing — no Glass push-to-chart or copy-paste hop. Migrate by recreating the Glass note templates and per-note-type preferences as Sunoh/Progress Note formats, enabling Sunoh for the providers, and validating a few specialties before cancelling Glass. Keep eClinicalWorks; cut Glass.
- Warning: Sunoh.ai is a paid add-on to the deployed eCW license (listed at $149/user/month, reduced from $199, with possible additional monthly charges) — it is not bundled, so price it before assuming Glass's cost simply disappears.
- Warning: Glass overlays eClinicalWorks via SMART on FHIR and only on its Max plan (listed at $200/month); cutting Glass removes that overlay everywhere it was used (Glass also lists Epic, athenahealth, Elation), so confirm no other site depends on the same Glass seat before cancelling.
- Warning: Glass does more than scribe — it surfaces a real-time evolving differential, suggested history questions, and exam-maneuver prompts during the visit. Sunoh drafts the Progress Note but does not reproduce that point-of-care reasoning layer; cover the diagnostic-support workflow separately (see the clinical-reference-decision-support pattern) before retiring Glass.
- Warning: Re-validate that Glass's note-template sections map cleanly to eCW Progress Note (SOAP) structure and that Sunoh's coded pre-fill (diagnoses, orders) matches your coding/billing expectations. Confirm Sunoh's language coverage matches Glass's multilingual scribing if your clinicians rely on it.
- Warning: Export or retain any historical Glass notes, transcripts, or templates you must keep before the subscription lapses; the standalone Glass record is separate from the eCW chart.
Glass Health's clinical reasoning layer (a ranked three-tier differential — Most Likely / Expanded / Can't Miss — with cited evidence and next steps) and its Consult evidence-grounded Q&A overlap eClinicalWorks' in-workflow clinical reference and decision support. A practice on eClinicalWorks can drop the standalone Glass CDS and use eCW's Clinical Decision Support program, which integrates DynaMed — an evidence-based reference that combines current clinical evidence with expert guidance to answer clinical questions at the point of care — reached from within the eCW workflow so guidance sits alongside the same encounter that holds the problem list, orders, coding, and documentation. The eva embedded assistant complements this by retrieving patient histories, comparing current vs. prior Progress Notes, and surfacing flowsheet data without leaving the screen. Move by mapping the guideline lookups and case questions clinicians ran in Glass to DynaMed/eva inside eCW and retiring the external Glass tab. Keep eClinicalWorks; cut Glass.
- Warning: Not a literal feature swap: Glass produces an open-ended, literature-cited differential (~5-10 diagnoses) grounded in physician-reviewed guidelines, whereas eCW's CDS is an evidence-reference lookup (DynaMed) plus a chart-retrieval assistant (eva) — confirm your clinicians' active differential-generation use-cases are covered by DynaMed reference content before cutting Glass.
- Warning: DynaMed is delivered through eClinicalWorks' CDS partner program and the exact DynaMed-to-eCW integration/launch depth is not fully documented on the public partner page, so verify the in-workflow access and any added cost with eClinicalWorks before relying on it to replace Glass.
- Warning: Glass's differential and Consult Q&A run during the encounter as a clinician-facing reasoning aid; cutting Glass removes that interactive 'consider these possibilities' prompt. Plan a change-management step so clinicians use DynaMed/eva inside eCW rather than a retired external tool.